Mastering Process Methodology & Solutions
Overview
The second course in the Villanova University Business Process Management three-course track, Mastering Process Methodology & Solutions focuses on the six phases of BPM methodology: assessment, design, modeling, implementation, monitoring and modification.
Villanova has BPM experts to provide you with a detailed explanation, overview and insight into successful business process management implementations. This eight-week course teaches you critical Lean Six Sigma techniques for effective data analysis and essential project planning concepts for streamlined BPM project management – just some of the differences that set this program apart. Plus, you’ll acquire the skills to effectively manage process improvement initiatives and a valuable credential that will impress employers and higher-ups.
64.25 PDUs | 8 Continuing Education Units
80 Military Clock Hours | 10 Military Clock Hours Per Week
Who Should Register?
This certificate course is designed for those professionals who have completed Essentials of Business Process Management and are looking to build on their newly acquired BPM knowledge with essential tools and tactics for successful process improvement. This 100% online course is ideal for professionals looking to change or advance their career by expanding their understanding and skills or key process concepts.
Mastering Process Methodology and Solutions is also ideal for professionals seeking to expand their operational knowledge while focusing on targeted improvements. This BPM training course is also beneficial to improvement team members, performance professionals, consultants, IT and quality specialists, procurement/acquisition managers, data analyst and business managers who are involved or looking to be involved in essential process initiatives. It’s also ideal for individuals seeking alternative career paths. This dynamic online course is designed to bring beginners up to speed on key concepts while helping seasoned professionals expand their business process management expertise.
Course offerings and associated prices are subject to change without prior notice. Pricing for multi-course certificate programs varies depending on course selection. View the Professional Education Catalog for more information on the courses and programs.
What You’ll Study
Setup for Six Phases
- BPM Objectives and Benefits Review
- BPM Methodology Review
- BPM Tool and Document Review
- Measurements and Metrics
- Project Management and Planning Concepts
- BPM Project Teams and Planning
- Team Building
Leadership Assessment Phase
- Assessment Phase Overview
- Assessing with Process Management Focus
- Assessing with LSS Focus
- Data Mining in the Assessment Phase
- Data Collection Methods
- Mapping the “As-Is” Activities
- Value Stream Mapping
- Task-Level Charts (Inputs/Outputs)
- Defining the BPM Project Scope
Design Phase
- Design Phase Objectives
- Planning for the Solution
- Defining and Communicating Expected Design Outcomes
- Identifying Key Performance Indicators
- Data analysis and Graphical representations of data
- Evaluating Design Options
- Stakeholder Roles in the Design Phase
- Characteristics of Effective Designs
Modeling Phase
- Modeling Overview
- Modeling Phase Objectives
- Selecting Appropriate Data
- Quantifying Process Models
- Data-Based Evaluation and Prioritization
- Model Validation
- BPM Simulation
- Modeling to Minimize Risk
Implementation Phase
- Implementation Objectives
- Implementation Planning – from PMP® Certification Perspective
- Implementation Plan – Process Within the Process
- BPM Stakeholders
- Work Transition Planning
- Communication and Change Management
- Documentation and Standards
Monitoring Phase
- Monitoring Objectives
- LSS Techniques for Data Analysis
- Capturing and Understanding Process Metrics
- Process and Sub-Process Data
- Problem Identification and Root Cause Analysis
- Benchmarking and Time-Series Comparisons
- Qualitative Sources of Feedback
- Process Accountability – The Process Owner
Modification Phase
- Modification Objectives
- Focus on Optimization
- When to Initiate a Process Change
- Assessing Process Scope Change
- Process Owners as Drivers of Modifications
- IT Systems and Process Changes
- Voice of the Customer
- Review of the Six Phases
Look at in Totality
- Managing Processes
- Measuring Degrees of Process Orientation
- Process Adoption
- Systems and Tools for Retaining BPM Knowledge
- Sustainability and BPM
- Innovating with BPM
- Course Summary
Curriculum
8 Week Course
Setup for Six Phases
- Explain results-oriented methods used to capture and utilize data
- Discuss effective ways to manage schedules and teams
- Describe the critical aspects of documenting activities
- Discuss project planning concepts and BPM project teams
Assess
- Identify the fundamentals of the assessment phase
- Utilize proven data collection and usage methods
- Describe value stream mapping
- Discuss the essential elements for defining project scope
Design
- List the imperative features of the design phase
- Identify the necessary components for desirable design outcomes
- Recall the essential tips for choosing key performance indicators (KPIs)
- Graphical Analysis
Model
- Identify the principles of the modeling phase
- Discuss the importance of utilizing appropriate data
- Explain the role of model validation
- Risk and Prioritization to pick solutions
Implement
- List the best practices for the implementation phase
- Define implementation planning
- Explain key stakeholder involvement
- Describe the importance of communication and change management
Monitor
- List the primary objectives of the monitoring phase
- Explain how to obtain and analyze data and metrics
- Describe root cause analysis
- Discuss benchmarking and time-series comparisons
Modify
- Explain the elements of the modification phase
- Discuss significant reasons for optimization
- Review expert advice for process changes
Look at Totality
- Identify critical success factors for managing processes
- Describe the most effective systems and tools for retaining BPM knowledge
- Discuss strategies for BPM innovation and sustainability
If you’re going to pay by credit card, you can either get started with installment payments or pay in full. Just let your enrollment representative know the option that works best for you.
Corporate Tuition Assistance
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Corporate TA
Corporate tuition assistance is paid by your employer. You will need to provide appropriate forms for processing, prior to enrollment. Subject to employer benefit policies.
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Deferred Corporate TA
Pay tuition now and have your employer reimburse you. Additional documentation will be needed to process this payment. Subject to employer benefit policies.
Military Benefits
Active Duty
Villanova offers a 15% savings, per certificate course, to active-duty servicemembers, Guardsmen and Reservists (upon verification of military status).
Veterans
Villanova offers a 15% savings, per certificate course to veterans (upon verification of military status). You may also use your Department of Veterans Affairs (VA) education benefits for many of Villanova’s 100% online non-credit programs, based upon your individual eligibility.
Spouses and Dependents
Villanova offers a 15% savings, per certificate course, to active-duty servicemembers, veterans, Guardsmen, Reservists and their spouses and dependents (upon verification of military status).
This reduction is valid off the standard tuition fee rate of the listed courses offered by Villanova University with online administration by Bisk. This reduction is not stackable with other reductions, and you may not use this reduction in conjunction with other reductions.
