Understanding the Difference Between Quantitative and Qualitative Analytics
Last Updated May 28, 2019
In the world of business, it’s not uncommon to find people using terms they don’t completely understand. The difference between quantitative and qualitative analytics certainly falls into that category.
For those interested in pursuing a career in business analytics, it’s critical to understand the differences between the two and the situations where they are applied. Understanding them is key for research in all kinds of areas, from marketing and sales to high-level business strategy.
Generally speaking, quantitative analysis involves looking at the hard data, the actual numbers. Qualitative analysis is less tangible. It concerns subjective characteristics and opinions – things that cannot be expressed as a number.
Here’s a closer look at aspects of both and how they are used.
Quantitative Analytics
How many coins do you have in your pocket? How old is your car? What’s your height and weight? Those are simple examples of using quantitative traits. Each can be expressed as a number.
In business, quantitative analytics uses such traits to create datasets that managers can consider when making strategic decisions. Examples of this could include the following:
- Using web traffic data to identify what areas of a website are most frequently visited.
- Using services such as Google Analytics to determine what search terms most commonly lead customers to your website.
- Using website traffic data to determine when potential customers are abandoning the conversion funnel and not completing the transaction, then using this data to make changes to improve conversion numbers.
In all the above cases, quantitative analysis is used to come up with hard data that leads to better decisions.
Because quantitative analysis strips all issues down to facts and figures, all ambiguity of language, interpretation, and emotion is removed. If done properly using strict rules, smaller datasets can be extrapolated to analyze and predict the behavior of larger groups.
For example, if 700 out of 1000 potential customers abruptly leave your website from the same page, it’s reasonable to assume this is happening at a similar ratio with larger amounts of customers.
Qualitative Analytics
Businesses use qualitative analytics to assess situations where hard numbers are impossible. Where quantitative analytics is objective and deductive in assessing a situation, qualitative is subjective and inductive.
Simplified versions of qualitative analysis would include answering questions about the softness of a blanket, the aesthetic value of a new piece of clothing or the impact of a Claude Monet painting. None of these can be expressed in numbers, but it’s possible to have a strong and clear – if subjective – opinion.
In business, gathering information on this type of subjective material is part of qualitative analytics. It could involve:
- Asking customers for information on why they chose your product, which provides a new perspective on your company’s competitive advantage.
- Gathering opinions from customers on the value they see in the product or service offered. Often this perception differs from what was assumed.
- Using written customer feedback on websites to guide future marketing campaigns, as it gives a clearer picture of why customers like your product.
Clearly, these are areas where opinion counts. However, a drawback of qualitative analysis is that findings cannot be applied to larger populations. Just because 50% of one set of customers prefer your product in the color red, that doesn’t mean a similar percentage of a larger group will feel the same way.
Some of the most common methods of gathering qualitative data include:
- Focus group discussions
- In-depth interviews
- Searching for the dominant opinion in chat rooms and online forums
- Seeking the opinion of an online community
- Web trend monitoring
Additionally, most traditional forms of qualitative research employ trained moderators. This helps keep interviewer bias from creeping into the process.
With qualitative analytics, it’s more difficult to generate information that is definitively factual. However, it is the only way to create useful data in areas that cannot be reduced to numbers.
That’s a brief overview of both quantitative and qualitative analytics. Both have their uses, depending on the situation being assessed. It’s vital for business students to clearly understand the differences between the two and what situations call for their use.
