Master of Science in Healthcare Management – Leadership

The availability of large-scale healthcare data through electronic medical records (EMR), patient portals, social media and mobile healthcare apps offers tremendous opportunity to examine the role of analytics in transforming the business practice of healthcare. This includes a better assessment of cost effectiveness, learning curves in the practice of medicine, and identifying best practices for evidence-based medicine. Analytics in Healthcare will offer an overview of the concepts and methods of business analytics as it relates to healthcare management.

Topics include A) cost analysis: cost estimation, cost allocation and cost behavior; B) pricing: revenue management and strategic product-mix decisions; C) profitability: analytical techniques for determining profitability of departments, services and patients; D) control: budgeting, variance analysis, coordination of activities among departments; E) contracting with suppliers and insurance companies.

Learn strategies for dealing with cognitive biases, making unrecognized assumptions, determining causality, navigating pathways in critical reasoning and maximizing reasoning effectiveness. Apply innovation principles for developing and implementing innovative designs, processes and leadership in healthcare.

Learn financial management tools for investment and financing decision-making in healthcare firms. Explore risk, valuation and capital budgeting. Understand how to analyze the financial condition of the firm through the examination of financial statements.

Review issues in the management and implementation of healthcare information systems and application of information technologies to support the effective and efficient delivery of healthcare work processes to stakeholders. Explore the relationship between quality management and information management. Learn about technology standards, security, emerging technologies and healthcare analytics.

Explore the principles and processes of marketing and its role in effectively managing healthcare services for improvement and policy making.

This course examines ways top managers create and sustain competitive advantage in today’s challenging healthcare marketplace from a total firm perspective.

Understand the organization of U.S. health system, policy process and services. Review the dynamics of economic theory, valuation, financing and delivery of healthcare.

Discover the patient experience in healthcare as it relates to hospitality marketing, service quality management, patient well-being and the role that leadership plays in the process.

Discover the role of human resource management for healthcare organizations. This course focuses on strategies for human resource recruitment, utilization, productivity, compensation and development.

Understand the legal and ethical doctrines, principles, applications and issues in healthcare organizations. Explore the legal and ethical dimensions of decision making, administrative law and planning in healthcare.

Review the epidemiological concepts for decision-making in healthcare organizations. Assess managerial strategies for applying population health principles to disease assessment, community forecasting, cost effectiveness and utilization of services.

Discover the role of workforce leadership in fulfilling the goals and mission of healthcare organizations. Learn about the theories and applications of organizational behavior principles to motivating, rewarding, and structuring employees’ work; managing groups and teams; and structuring the organization.

Explore how to manage healthcare performance by means of quality initiatives, process management and risk management. The course will focus on relevant methods, principles, processes, strategies and systems thinking.

Review the concepts and tools of supply chain management related to healthcare settings. Topics include management of resources, sourcing, operations, inventory, logistics and capacity for effective services, quality and cost performance.

Review leadership theories and practices as applied in healthcare organizations. Develop leadership skills.

Review the techniques, systems and formats to comprehend healthcare market forces and develop value-based healthcare marketing plans.

Explore the fundamentals of effective negotiations in healthcare organizations. Learn how to plan for negotiation, integrative and distributive negotiation strategies, power and influence, ethics and interpersonal communication.

Explore the process of strategic decision-making in healthcare organizations. Identify issues that impede and improve decision success. Examine a range of contextual factors that influence the decision process.

The capstone class integrates the coursework, skills and perspectives in the program in a project, paper or practicum. The capstone is intended to bring cumulative knowledge to culmination on specific healthcare management issues, dilemmas and gaps. Each capstone project, paper or practicum must be approved in writing and overseen by a faculty member.